July 31, 2012
by Radha Jhatakia
We all love to hear good things about ourselves, no matter how humble we are. However, when things take a turn – and they often do – how do we handle it? Even if this (often true) feedback is for our benefit, it is usually not welcome so here are some suggestions on how to handle negative feedback.
More often than not, the person tasked with giving the negative feedback – often euphemistically called “constructive criticism” – will feel some level of discomfort but you should remember that what they are saying is for your benefit. Allow them to say what they need to without interruption so that you show respect and remember that your body language can also represent your emotions: Even if you are upset, keep your composure by sitting or standing straight up, refraining from clenching your fists and teeth, and employing your best poker face. Pay attention, nod at main points and take everything to heart; if you don’t, you will come off as imprudent and these actions could make for a very different kind of feedback next time around.
When your review is complete, thank the person for giving you the feedback because they took time out of their day to do something that will ultimately benefit you and they cared enough to be honest about it. Ask them questions about how you can improve and what actions you need to take to make the work or internship situation better for all involved. More than likely, your employer will be thrilled that you want to improve and will be impressed with your level of maturity.
Remember one thing: Feedback – whether it’s positive or negative – is for your benefit. Feedback helps you correct yourself so that you can improve your career growth and development. No matter how well you can do something, there is no such thing as perfect: Always allow some room for improvement and you’ll go far at any task at hand.
Radha Jhatakia is a communications major at San Jose State University. She's a transfer student who had some ups and downs in school and many obstacles to face; these challenges – plus support from family, friends and cat – have only made Radha stronger and have given her the experience to help others with the same issues. In her spare time, she enjoys writing, reading, cooking, sewing and designing. A social butterfly, Radha hopes to work in public relations and marketing upon graduation.
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